I just spent about 30 minutes on the phone with FedEx. I am so frustrated with them and am slowly calming down as I type. I won't explain the whole debacle, but it was damn worth it being on the phone so long to get credited for something that wasn't our fault. Even if it was only $7.07. Even then.

I don't get angry too often, but when I do, watch out! Seriously though, I have improved in my dealing with frustrating people. I can talk very calmly even though I want to shout. I can take deep breaths and retain a reasonable tone. I used to just get choked up with anger and teary-eyed. I am very pleased with my improvement. Of course, I would prefer not to get agitated at all. But it happens.
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